General terms and conditions of business

• Scope of application
  These General Terms and Conditions (GTC) apply to all deliveries from CONTEXTE ( CONTEXTE Design) to consumers. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be predominantly attributed to their commercial or independent professional activity.
  
  
• Contractual partner
  The purchase contract is concluded with CONTEXTE.
  
  
• Conclusion of contract
  • The presentation of the products in the online shop does not constitute a legally binding offer, but merely an invitation to order.
  • By clicking the button [Buy/order for a fee] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.
    
    
• Right of withdrawal
  • If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
  • If you as a consumer make use of your right of withdrawal in accordance with section 4.1, you will have to bear the regular costs of return.
  • In all other respects, the provisions for the right of withdrawal are set out in detail in the following
    
    cancellation policy. ¹
    
    You have the right to cancel this contract within fourteen days without giving any reason.
    
    The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
    
    To exercise your right of cancellation, you must inform us by email info@contexte-design.com of your decision to cancel this contract by means of a clear statement. You can use the attached sample cancellation form for this purpose, but this is not mandatory. You can also electronically fill in and submit the sample cancellation form or another clear statement on our website (insert internet address). If you make use of this option, we will send you a confirmation of receipt of such a cancellation immediately (e.g. by email).
    
    To meet the cancellation period, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period has expired.
    
    Consequences of cancellation
    
    If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choosing a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
    
    You must return or hand over the goods to us or to (if applicable, the name and address of the person authorized by you to receive the goods) promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
    
    You will bear the direct cost of returning the goods.
    
    You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
    
    - End of cancellation policy - ( ¹ This cancellation policy is valid from Sept 28, 2024. It does not apply to the separate delivery of goods.)
    
      
• Prices and shipping costs
  • The prices stated on the product pages include VAT and other price components.
  • In addition to the prices stated, we charge shipping costs for deliveries depending on the respective order and the delivery address. The exact shipping costs are clearly communicated to you on the product pages, in the shopping cart system and on the order page.
    
    
• Delivery
  • Delivery within France is via DHL.
  • The delivery time is up to 15 days. Any different delivery times will be indicated on the respective product page.

• payment
  • Payment is only made in advance. You can choose from various payment service providers.
  • If you choose to pay by invoice, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

• Retention of title
  • The goods remain our property until full payment has been made.

• Dispute resolution
  • The EU Commission has created an internet platform for online dispute resolution. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online sales contracts. Further information is available at the following link: http://ec.europa.eu/consumers/odr.  We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.